A1: Our tools are made from high-quality solid carbide (tungsten steel) materials, featuring high hardness, excellent wear resistance, and high heat resistance. They are suitable for various machining needs.
A2: Our tool range covers a wide variety of machining applications, including mold steel, titanium alloys, stainless steel, aluminum alloys, copper alloys, heat-resistant alloys, as well as carbon steel, alloy steel, pre-hardened steel, quenched steel, and cast iron.
A3: Yes, every product is accompanied by detailed specification sheets and applicable usage guidelines. Please contact us to receive the full product catalog and technical support.
A4: Yes, we offer non-standard customization services. Simply provide us with your drawings or specific requirements, and our engineering team will design and manufacture the tools for you. Custom tool types include precision cutting tools for mold processing, special tools for automotive parts, and micro-diameter end mills for the 3C electronics industry, such as those used for precision machining of mobile phone components.
A5: The MOQ for customized products depends on the complexity of the design and manufacturing costs. Typically, the minimum order starts at 10-20 pieces.
A6: The production cycle is generally 15-20 days, depending on the complexity of the tool design and current production schedules.
A7: We support international express shipping via DHL, FedEx, UPS, and other services, as well as sea freight and air freight. We can also recommend the most suitable logistics solution based on your needs.
A8: Express shipping typically takes 5-10 business days, while sea freight may take 15-45 days, depending on the destination country.
A9: We accept T/T (wire transfer) in advance. Other payment methods can be negotiated based on your requirements.
A10: If there are quality issues with the products, please contact us within 7 days of receiving the goods. We will verify the situation and provide replacements, repairs, or refunds as needed.
A11: Yes, our engineering team can provide technical guidance on tool applications to help optimize your machining processes.
A12: While tools are consumable items, we guarantee that all our products are free of manufacturing defects. If abnormal damage occurs under proper usage conditions, please contact us for assistance.
A13: Yes, we can provide a small number of samples for testing. Sample fees and shipping costs are borne by the buyer. The sample fee can be refunded if a subsequent order meets a certain quantity.
A14: You are welcome to schedule a visit to our factory at any time. We will arrange a detailed tour and technical briefing for you.
A15: Yes, we provide OEM and ODM services and can customize tools according to your branding requirements.
